About ordering from Kathy and Jim Sawada, Toronto, Canada -

We Are Not A Store

We are not an internet store with an online inventory. We have very little inventory because our work is one of a kind and typically built by commission.

The purpose of our web site is to give you an overview of and a real flavour for what we make.

If we have an item on hand, it will be identified as such on our web site. Available items can be shipped within a week. The lead time on commissioned orders depends on the type of item and time of year. Generally, allow four to six weeks for custom works.

If you are interested in a specific item, would like to know more, or would like to have some custom work done, just send us an email.

To send an email to us now click here

How To Order

Prices are quoted in Canadian dollars. Taxes and shipping are extra.

We ship via Canada Post Xpresspost to Canada and U.S.A. The shipping charge includes insurance and delivery confirmation. The actual charge depends on the size of the item, its destination, and the delivery option that you choose. If you use the Canada Post web site, use M1N 1V1 as the sending postal code.

We are not currently set up to handle orders and purchases electronically from this web site. E-mail and the trusty old telephone are the vehicles for doing that for now. We accept personal cheques, international money orders and Paypal. We accept credit cards only through Paypal.

The order and purchase steps are:-

You send us an email which identifies the item(s) that you want and your specific customization requirements (e.g. colour, size). Include
~ your name,
~ full mailing address and
~ telephone number.
To send an email order to us now click here

We reply to your email with a confirmation that the item(s) are available or when it could be available. Our quote will include
~ a detailed description of the item(s),
~ the total amount for the item(s),
~ costs for various shipping options, and
~ our address and phone number.
On-hand item(s) will be held for 48 hours to give you some time to confirm your order.

You reply to our quote via email to confirm the order, to identify your choice for shipping method, and to identify your payment method. Include
~ your name,
~ full mailing address and
~ telephone number.
~ If paying via Paypal, include your Paypal account id.
On-hand item(s) will be held until your payment has been received and cleared.

For payment

by cheque or money order,	by Paypal,
~ You send us a cheque or international money order for the total amount of the item(s) plus the cost of shipping. ~ We email you when payment is received.	~ We email you an invoice through Paypal. ~ You pay the invoice through Paypal, using whatever method you prefer with Paypal.

We ship, or make then ship, the item(s) to you. We usually ship on-hand items the next business day after your payment has cleared. Making of custom items will usually commence on the day your payment has cleared.
~ Paypal payments clear the same day you pay the invoice.
~ Money orders clear the next business day after receipt
~ Canadian cheques take a week to clear.
~ U.S. cheques take 10-15 business days.

We email you the delivery tracking number when the package is shipped.

Please email or call us if you any any concerns or questions about your shipment.

Thank You.