We Are Not A Store
We
are not an internet store with a huge online inventory.
We have very little inventory because our work is
one
of a kind and typically built by commission.
The
purpose of our web site is to give you an overview of and a real flavour for what
we make.
If we have an item on hand, it will be identified as
such on our web site. Available items can be shipped within a week. The
lead time on commissioned orders depends on the type of item and time of
year. Generally, allow four to six weeks for custom works. If
you are interested in a specific item, would like to know more, or would like
to have some custom work done, just send us an email.
To
contact us now click here
How To Order
Prices are quoted in Canadian
dollars. We do not charge taxes. Duties and shipping are extra.
We ship via Canada
Post Xpresspost to Canada and
U.S.A.
The shipping charge
includes insurance and delivery confirmation. The actual charge
depends on the size of the item, its destination, and the delivery
option that you choose. If you use the Canada Post web site, use M1N
1V1 as the sending postal code.
We
are not currently set up to handle orders and purchases electronically
from this web site. E-mail and the trusty old telephone
are the vehicles for doing that for now. For online purchases, we accept
Paypal. We
accept credit cards only through Paypal. For in-studio purchases,
we accept only cash.
The order and purchase steps
are:-
-
You send us an email which identifies the
item(s) that you
want and your specific customization requirements (e.g. colour,
size). Include
~ your
name,
~ full mailing address (if shipping is required)
~ telephone number.
To
send an email order to us now click here
-
We reply to your email
with a confirmation that the item(s) are available or when it could
be available. Our quote will include
~ a detailed description of the item(s),
~ the total amount for the item(s),
~ costs for various
shipping options, and
~ our address and phone number.
On-hand item(s) will be held for
48 hours to give you some time to confirm your order.
-
You reply to our
quote via email to confirm the order, to identify your choice for
shipping method, and to identify your payment method. Include
~ your
name,
~ full mailing address (if shipping is required)
~ telephone number.
~ If paying via Paypal, include your Paypal account id.
On-hand item(s) will be held until your payment has been
received and cleared.
-
For payment
by PayPal
~ We email you an invoice through Paypal.
~ You pay the invoice through Paypal, using whatever method you
prefer with Paypal.
-
We ship, or make
then ship,
the item(s) to you. We usually ship on-hand items the next business
day after your payment has cleared. Making of custom items will
usually commence on the day your payment has cleared. Paypal payments clear the same day you pay the
invoice
-
We email you the delivery
tracking number when the package is shipped.
-
Please email or call us if you
any any concerns or questions about your shipment.
Thank You.
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